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PRIVACY POLICY

​Roos Luxury Hair - PRIVACY Policy

Effective Date: 28.08.2024

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Roos Luxury Hair is committed to protecting your privacy and ensuring that your personal data is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [www.roosluxuryhair.com](https://www.roosluxuryhair.com) or engage with our services.

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1. Data Controller

Roos Luxury Hair is the data controller responsible for your personal information. Our company is registered in Norway, and our business address is Kongegata 22, 3256 Larvik.

 

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, address, email address, phone number, and other contact details.

  • Payment Information: Payment card details, billing address, and payment history. Note: We do not store your credit card details directly; payments are processed securely through third-party providers such as Klarna.

  • Order Information: Details of products you have purchased, order history, and delivery information.

  • Technical Data: IP address, browser type, device information, and browsing behavior on our website.

  • Communication Data: Records of any communications you have with us, including customer service inquiries.

 

3. How We Use Your Information

We use your personal data for the following purposes:

  • To Process Orders: We use your personal information to process and fulfill your orders, including payment processing, shipping, and order confirmations.

  • To Improve Our Services: We analyze data on customer behavior and interactions with our website to enhance user experience and improve our product offerings.

  • Marketing: With your consent, we may send you marketing communications about our products, promotions, and special offers. You can opt out of receiving these communications at any time.

  • Customer Support: We use your information to respond to your inquiries, resolve issues, and provide customer service.

  • Legal Obligations: We may be required to process your personal data to comply with applicable laws and regulations, such as tax and accounting requirements.

 

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: Processing is necessary to fulfill our contract with you, such as processing your orders and delivering products.

  • Consent: We rely on your consent for sending marketing communications. You can withdraw your consent at any time.

  • Legitimate Interests: We process certain data for our legitimate business interests, such as improving our services and marketing our products.

  • Legal Compliance: We process your data when necessary to comply with legal obligations.

 

5. Data Sharing and Transfers

We may share your personal data with:

  • Service Providers: Third-party providers who assist us with payment processing (e.g., Klarna), shipping, website hosting, and marketing services. These providers are bound by confidentiality agreements and are only permitted to use your data for specified purposes.

  • Legal Authorities: If required by law, we may disclose your personal data to government authorities or law enforcement agencies.

  • International Transfers: If your data is transferred outside the European Economic Area (EEA), we ensure that appropriate safeguards are in place to protect your data in accordance with applicable laws.

 

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, or as required by law. For example, we may retain your order history for accounting and legal compliance purposes.

 

7. Your Rights

Under Norwegian and EU data protection laws, you have the following rights:

  • Access: You have the right to request access to the personal data we hold about you.

  • Correction: You can request the correction of any inaccurate or incomplete data.

  • Deletion: You may request the deletion of your personal data, subject to certain legal conditions.

  • Objection: You have the right to object to the processing of your data for direct marketing purposes.

  • Data Portability: You can request a copy of your data in a structured, commonly used, and machine-readable format.

  • Withdraw Consent: If you have provided consent for processing, you may withdraw it at any time.

To exercise your rights, please contact us at post@roosluxuryhair.com.

 

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or damage. These measures include encryption, secure servers, and access controls.

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9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website, analyze site traffic, and personalize content. You can manage your cookie preferences through your browser settings.

 

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by posting the updated policy on our website with the effective date.

 

11. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at:

 

Roos Luxury Hair 
Kongegata 22, 3256 Larvik
Email: post@roosluxuryhair.com
Phone: +47 90 85 86 91

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